Refund Policy

This policy explains when SyncStay issues refunds, when it does not, and how to request one. Billing is handled by Paddle.com Market Ltd, acting as Merchant of Record. Refunds are processed through Paddle to your original payment method.

1. 14-day free trial

Every SyncStay subscription starts with a 14-day free trial. A payment method is required at signup, but no charge is made until the trial ends. You can cancel at any time during the trial and you will not be charged. Cancellation is self-serve from your account's Settings page.

2. 14-day money-back guarantee

If you are charged for your first paid month and decide within 14 days of that first chargethat SyncStay isn't the right fit, email us and we will refund that first month in full, no questions asked. This is on top of the free trial — it exists in case you didn't get a chance to fully evaluate the product during the trial.

3. Annual subscriptions

Annual plans can be refunded within 30 days of the initial charge. After that window, annual subscriptions may be refunded on a prorated basis — you receive a refund for the unused whole months remaining in the current annual term, minus any promotional discount applied at purchase.

4. Monthly subscriptions after the first month

Beyond the 14-day money-back window, monthly subscriptions are generally non-refundable for periods you have already used the service. If you cancel a monthly plan, service continues until the end of the current billing period and no further charges are made. We do not issue partial refunds for unused days of a month already billed.

5. Cancellation

You can cancel your subscription at any time from Settings → Subscription in your SyncStay account. On cancellation:

• Access continues until the end of the billing period you have already paid for.
• Your data is retained for up to 90 days in case you reactivate, then permanently deleted.
• Automatic renewals stop immediately.

Cancellation is not the same as a refund. If you are eligible for a refund under this policy and would like one, please request it explicitly by email.

6. Exceptions where we do not refund

• Requests received outside the windows described in sections 2 and 3.
• Accounts where the subscription was obtained through fraud, chargeback abuse or violation of our Terms of Service.
• Service disruptions caused by third-party platforms (Airbnb, Booking.com) changing or throttling their iCal endpoints. SyncStay is a lightweight tool sitting between those platforms; we do not control their availability. If your feed is throttled or invalidated by the source platform, that is not a refundable service failure on our side.
• Add-ons, one-time fees or account credits, unless required by consumer-protection law in your jurisdiction.

7. How to request a refund

Email us with your account email address and the reason:

billing@syncstay.co

We respond to refund requests within 3 business days and, if approved, initiate the refund with Paddle the same day. Paddle typically settles refunds back to the original payment method within 5–10 business days depending on the card issuer or bank.

8. Consumer protection rights

This policy is offered in addition to, not in place of, any statutory rights you have as a consumer under the law of your country of residence, including the EU consumer rights directive where applicable. Nothing in this policy limits or waives those rights.

9. Changes

We may update this policy. Material changes will be emailed to active subscribers at least 14 days before they take effect, and the "Last updated" date above will change.